Curbside Pickup Service
How does curbside service work?
1. Request items
Request up to 50 available items (including books, DVDs, audiobooks, music CDs, and hotspots) through the Library’s online catalog or by calling the Newhope Library at (714) 647-6992. Library staff will be available at these times to fill requests:
- Monday through Thursday: 10 a.m. to 7 p.m.
- Friday and Saturday: 10 a.m. to 5 p.m.
2. Await confirmation
Within 24 hours of your request, you will receive a notification that the items are available for pick-up. Items requested on Friday will be available for pick-up by 10 a.m. on Monday. Items will be held for 3 business days. Due to high demand, hotspots may take longer than 24 hours to become available. Please wait for us to contact you when a hotspot becomes available.
3. Park at turnaround
Once you are notified the items are ready for pickup, please come to the Newhope Library and park at the curbside designated areas. Items will be available for pick up at these times:
- Monday through Thursday: 10 a.m. to 7 p.m.
- Friday and Saturday: 10 a.m. to 5 p.m.
4. Call us
When you arrive, please stay in your car. Let us know you have arrived by calling us at (714) 647-6992 (Newhope Library).
5. Wait for staff
A staff member will place the items on the book cart located next to your car.
6. Retrieve items
Once the staff member has stepped away, please retrieve your items and enjoy!
7. Return items
All items checked out are due three weeks from their checkout date. By checking out a hotspot, patrons agree to comply with the hotspot lending agreement and will be responsible for any damage, lost, or overdue fees associated with the hotspot.
Questions?
Call us at (714) 647-6992.