Overview

Take advantage of the benefits of mediation with the City of Santa Ana’s Rent Stabilization Division

The Rent Stabilization Division is offering resources that can help both tenants and landlords navigate disputes effectively and amicably. By utilizing mediation services, we can foster better communication and understanding, leading to peaceful resolutions. I encourage everyone to take advantage of these benefits today and contribute to a harmonious living environment in Santa Ana

What is Mediation?

Mediation provides parties with a way to address a conflict situation before it escalates to the point that the parties go to court and/or personal relationships are destroyed.  In mediation, parties work together in a non-adversarial process facilitated by the mediator to understand their different perspectives on the problem and collaborate to find a solution that can work for both of them.  Mediation allows parties to focus on their unique set of circumstances and explore creative solutions in areas of disagreement.

The goal of the mediation is to help parties overcome communication obstacles that are preventing them from working together effectively to reach their own agreements and ideally avoid going to court.  The mediator does not make decisions, suggest solutions, or provide any legal advice to the parties.  Mediation sessions typically range from 2 to 3 hours.

The mediator’s role in the process is to provide a safe place for the parties to:

• Communicate individual needs and concerns effectively
• Consider issues from different perspectives
• Explore options for resolving difficult issues
• Find mutually agreeable solutions

Why Choose Mediation?

• Diverse and Inclusive:  Our partnership with Groundswell allows us to work with diverse demographics, enhancing awareness, empathy, and education among renters and property owners/managers.
• Promote Understanding and Respect:  Our goal is to foster trust and facilitate dialogue, creating spaces of belonging for all parties involved.
• Prevent Escalation:  Mediation provides a way to address conflicts before they escalate to court or damage personal relationships.
• Collaborative Solutions:  In mediation, parties work together in a non-adversarial process to understand different perspectives and find mutually beneficial solutions.
• Creative Problem-Solving:  Mediation allows for a focus on unique circumstances and the exploration of creative solutions in areas of disagreement.

Please take advantage of this service available only to Santa Ana tenants and landlords.

All mediation sessions will be held at 801 W. Civic Center Drive in Santa Ana, California.  Tenants and landlords can benefit from this opportunity to resolve conflicts constructively and build stronger relationships within our community.

For more information or to schedule a mediation session, please contact the City of Santa Ana’s Rent Stabilization Division. Let’s work together to create a more harmonious living environment for everyone.