What is the cancellation policy?
Cancellations are permitted one week prior to the first day of each camp. Refunds will be issued, minus a $18 administrative fee as long as staff are notified with at least one-week notice.
Archives: FAQs
For further questions, who can I contact?
Email us at youth@santa-ana.org or call the Garfield Community Center at (714) 571-4288.
Can I get a refund after reading the FAQ?
Refunds are available until the Monday before camp starts, with a $18 processing fee. For example, if camp starts June 2nd, the last day to request a refund is May 26th.
Can I pay for swim lessons separately from summer camp? What about open swim?
Yes, you can register your family in our aquatics program outside of camp participation hours. We cannot guarantee free swim outside of camp, regardless of age or experience. Check the City’s website for more information regarding open swim hours at each pool facility held outside of our camp hours.
Are swim lessons part of camp?
Yes, participants will receive swimming lessons on Monday, Tuesday and Wednesday. We will have camp recreational swim on Monday and Wednesday.
My child has never swam before; is it safe for them?
Yes, we will have certified lifeguards teaching swim lessons alongside our summer camp staff providing constant supervision.
What if my child ages out and turns 13 or ages in and turns 5?
To optimize your child’s experience camp, our experiences are specifically designed for children ages 6-12 years old. Special circumstances may be considered on a case-by-case basis. We also have teen summer programs where they can attend programs with peers their own age.
Can staff hold medicine for my child?
Yes, but campers must be able to take their medicine on their own. Staff are not trained to administer medication.
What if my child get sick during the week? Can I receive a partial refund?
Refunds for illness are considered on a case-by-case basis with a doctor’s note. We don’t offer refunds for partial weeks of camp.
What if my child won’t attend each day, can the fee be changed?
No, this is a weekly summer camp. Regardless of how many days the child attends in the week, the fee is set.