Utilities
Southern California Edison Phone: (714) 655-4555 Southern California Gas Company Phone: (800) 427-2200 (Residential Customers) Phone: (800) 427-2000 (Commercial and Industrial Customers) Santa Ana Water Phone: (714) 647-3341
Archives: FAQs
Water Resources
Water Customers Service & Billing Phone: (714) 647-5454 Water Maintenance & Construction Phone: (714) 647-3341 Water & Sewer Permits Phone: (714) 647-5454 Sewer/Storm Drain Maintenance Phone: (714) 647-3380
Zoning, Permit Assistance & Code Enforcement
City of Santa Ana Business Tax Office Phone: (714) 647-5447 City of Santa Ana Economic Development Phone: (714) 647-6987 City of Santa Ana Planning & Building Phone: (714) 647-5804 Code Enforcement Complaint Line Phone: (714) 667-2780
How do I get a citation (ticket) signed off?
The Traffic Division signs off citations Monday-Friday from 8:00 am to 4:30 pm. You must bring your citation and vehicle to the Police Department. You will be charged a fee of $5.00 for SAPD citations or $15.70 for any other outside police agency citation. For address and directions to the police department click here.
How will the addition of an ADU/JADU/Garage Conversion affect my parking permit eligibility?
An ADU/JADU/Garage Conversion can affect current/future permit parking allocation. If I live on a permit parking street and I add an ADU/JADU/Garage Conversion to my Single Family Dwelling will it change my permit parking eligibility? Yes, an ADU/JADU/Garage Conversion is considered a unit and it will change the classification of a Single Family Dwelling to … Continued
Is there lead in my tap water?
The City of Santa Ana is committed to ensuring the safety and quality of our drinking water. The lead issue in Flint, Michigan, in 2016 highlighted the importance of addressing lead in drinking water systems. Unlike Flint, our water supply does not contain lead, and we adhere to strict regulatory standards to safeguard public health. … Continued
Why does my water taste or smell different during different times of the year?´
The taste or smell of your water may change throughout the year because the City of Santa Ana uses a blend of two water sources. About 77 percent of our water comes from local groundwater, while the rest is imported from Metropolitan Water District (MWD). MWD gets water from the Colorado River and Northern California, … Continued
Why does my tap water smell like rotten eggs?
It’s not the water itself that smells. In fact, the City of Santa Ana conducts regular monitoring tests throughout the water distribution system to check for any odors. This issue is typically related to organic materials that have been discarded into a kitchen drain or another sink. Over time, these materials can accumulate and decay … Continued
Why does my tap water look cloudy or milky?
Tap water can sometimes appear cloudy which is often mistaken for an impurity in the water. Cloudy water, also commonly described as milky white, hazy, soapy or foamy, is usually caused by air in the water. How does this happen? About 70% of our water comes from local wells. The well water we supply is pumped … Continued
For safe measure, should I drink bottled water or use a water filter?
No, it’s unnecessary! Bottled water and tap water are regulated by different agencies. Tap water actually has more stringent reporting requirements, such as providing customers with a printed Water Quality Report each year. Bottled water suppliers aren’t required to share this data, but some might if asked. The water from the City of Santa Ana … Continued