How do I file a complaint?
You are encouraged to contact the Internal Affairs Division at (714) 245-8011 or submit a complaint form.
Archives: FAQs
Who do I call about police-related non-emergencies?
You can report non-emergency problems to the Santa Ana Police Department by calling the non-emergency dispatch line: (714) 245-8665.
Who do I contact if I need help or have questions about police services?
If there is an emergency, please call 9-1-1. For non-emergency dispatch, please call (714) 245-9049 or use their contact form. For more information, please visit the Police Department directory.
What days are the pet vaccine clinics offered?
In coordination with Vet Care Pet Clinic and Vaccination Services, low-cost pet vaccine clinics are offered every Saturday from 9 to 11 a.m. and from 1 to 2:30 p.m. on Sundays. For more information, visit the Animal Services webpage.
Where can I find rules about dogs and dog licenses?
All of the City’s ordinances relating to dogs are in Chapter 5 of the Santa Ana Municipal Code.
How do I find my trash and recycling pickup day?
For residential customers in single-family homes, Republic Services provides weekly service. You can find your service day using this map/schedule. On your trash pick-up day, place carts at the curb with the handles facing your home, no earlier than 4 p.m. the day prior to collection. Ensure the carts are at least two feet from … Continued
When is my municipal utilities bill due?
Your municipal utilities bill is payable the day you receive it. It becomes delinquent the day after the PAYMENT DUE DATE shown on your bill. If payment is not received prior to the bill becoming delinquent, a late payment charge of 10% is applicable to the total unpaid balance.
What are my payment options?
Payment for Municipal Utility Services can be mailed to: City of Santa Ana Finance Department – Treasury Division M-13 20 Civic Center Plaza PO Box 1964 Santa Ana CA, 92702-1964 Other Payment Options: One-time online payment: https://www.invoicecloud.com/santaanaca Automated telephone system: (714) 647-5454 Logging into a registered online account: https://mywater.santa-ana.org/app/ In-person at Santa Ana City Hall, … Continued
Who do I call when my waste/recycling has not been picked up and/or to report trash problems?
If your carts are not serviced on your service day, contact Republic Services at (657) 467-6220, and collection will be completed by the next day.
How do I schedule a pick-up for bulky items?
To arrange for your bulky-item pickup, call Republic Services at (657) 467-6220.