Will I be transported to the hospital of my choice?
No. Paramedics will transport you to the nearest available hospital.
Archives: FAQs
What if I subscribe but do not have medical insurance?
If you are a subscriber and do not have medical insurance, Medicare, or Medi-Cal you will not be charged, aside from the annual subscription cost.
Will I be billed even if I am a subscriber?
In the event that you receive a bill, and your subscription is current, please contact the billing office immediately at 1 (800) 772-6552.
Do I need an I.D. card to show emergency medical services personnel that I am a subscriber?
No. The City will verify your subscription.
Does subscription cover me outside the City of Santa Ana?
No. Subscription only covers emergency medical services within the City of Santa Ana.
If I move out of the city after paying the annual subscriber fee, will I be entitled to a refund?
No. Voluntary paramedic fees are not refundable.
If I do not enroll in the subscription program, will my insurance company cover the per-call charge?
Insurance coverage varies. Please check with your employer or insurance company.
If I decide not to join the subscriber program, what are the charges for E.M.S. services?
Charges can range from $300 to in excess of $1,000 depending on the services provided.
Will paramedics still respond if I do not become a subscriber?
Absolutely. Paramedics will respond to all emergency calls for assistance.
I would like to set up a meeting with a planner to go over a proposal for a particular property. Who do I call?
It is best to visit the Planning Counter first, as the counter staff can provide detailed information about the City’s zoning and General Plan requirements. You can make an appointment through the Planning and Building Agency’s webpage. Another options is to call the Planning Counter at (714) 647-5804 or you can email the Planning Division … Continued