How can I have abandoned shopping carts removed?
For shopping cart removal, call (714) 667-2780 or you can report an issue through our website or through the MySantaAna app.
Archives: FAQs
Who do I contact regarding abandoned property, weeds and rubbish on public property (streets, alleys and parkways)?
For abandoned property, weeds, and rubbish on public property, help us by reporting online by filling out this form on our website or use the mySantaAna app to submit a report. You can also call us at (714) 647-3380 between 7 am and 4 pm Monday-Thursday and every other Friday 7 am to 3 pm Holiday and Friday Closure … Continued
Where can I find the street sweeping schedule for my neighborhood?
Residential City streets are swept every week and are posted with the day and time of the sweeping schedule. Click to see a map of the street sweeping schedule. It is illegal to park on the street during the scheduled sweeping times. Vehicles parked on the street when the sweeper passes will receive a parking citation. … Continued
Water is coming out of the meter box in front of my house. Who do I call to fix it?
If the water is coming from the street side of the meter, it is the City’s responsibility to fix it. Help us by reporting online by filling out this form on our website or use the mySantaAna app to submit a report. You can also call us at (714) 647-3380 between 7 am and 4 pm Monday-Thursday and … Continued
How can I get a new tree planted in the parkway in front of my home?
The City has 40 different species of trees we plant in parkways. However, some trees will not work in certain parkways due to the size of the parkway and the root structure of the tree. Your choice of tree will also be limited to those already planted in your neighborhood’s parkways. You may call (714) … Continued
Who do I call to report shoes on overhead wires?
To report discarded shoes or foreign objects hanging on overhead wires, you can call the City of Santa Ana Public Works Agency to report the location at the number below or if you are familiar with the utility wires, you can contact the utility company directly. Click here to view an example of overhead wires on a … Continued
How can I report street median problems?
The City maintains landscaping in street medians. To report problems such as damaged trees, plants, signage or irrigation, help us by reporting online by filling out this form on our website or use the mySantaAna app to submit a report. You can also call us at (714) 647-3380 between 7 am and 4 pm Monday-Thursday and every other … Continued
How can I report a traffic light malfunction?
You can call (714) 647-5619 to report a malfunctioning traffic light or you can report an issue through our website or through the MySantaAna app.
How can I report a street light outage?
To report street lighting problems, help us by reporting online by filling out this form on our website or use the mySantaAna app to submit a report. You can also call us at (714) 647-3380 between 7 am and 4 pm Monday-Thursday and every other Friday 7 am to 3 pm Holiday and Friday Closure … Continued
How do I close my Municipal Utility Services account?
You may call (714) 647-5454 to speak with a Customer Service Representative and request that the MUS account be closed. The requests may also be sent by email to mus.info@santa-ana.org. All emailed requests must include the service address, reason for closing the account, name of the person making the request, final mailing address, and contact … Continued