Archives: FAQs

Who do I call to report potholes and damaged sidewalks?

The City maintains a regular street and sidewalk repair and maintenance schedule. Help us by reporting online by filling out this form on our website or use the mySantaAna app to submit a report. You can also call us at (714) 647-3380 between 7 am and 4 pm Monday-Thursday and every other Friday 7 am to 3 pm Holiday and … Continued

How do I get a refund on my deposit?

If a deposit was paid to establish a MUS account then the deposit may remain on the account until the account is closed. The deposit will then be applied automatically to the final bill. If any funds are left after applying the deposit then a refund check will automatically be generated for the remaining amount … Continued

How do I dispute charges appearing on my Municipal Utility Services statement?

If you disagree with the amount of your billing, you must submit an appeal by the due date printed on your bill. The City will investigate your claim and will notify you of the outcome. This will avoid possible interruption of service so long you keep current on any new billing during the investigation. You … Continued

What do I do if my water is turned off for non-payment?

If your service is disconnected for nonpayment and you did not avail yourself to any of the rights outlined in the City’s Residential Water Service Discontinuation Policy, then you must contact the Municipal Utility Services staff immediately by telephone at (714) 647-5454. The reconnection of service may require payment in full of the amount owed … Continued

Someone made a complaint about a code violation on my property and I want to find out who made that complaint. Do I have a right to that information under the Public Records Act?

No. The City takes the position that such information is exempt from the disclosure requirements of the Public Records Act. Therefore, the City will not release such information without a valid court order directing it to do so. Such information could be used to harass citizens who complain about code violations in their neighborhoods.

I need to do legal research on a private matter. Can I use the law books in the Office of the City Attorney office for that research?

No. The legal research materials in the Office of the City Attorney are for the use of the City Attorney and his staff only. However, legal research materials are available and open to the public at: Orange County Law Library – Civic Center Plaza 515 North Flower Street, Santa Ana, CA 92701

I drove my car through a pothole in the street and sustained damage to my car. I feel the City was negligent. Will the City pay for this?

If you feel the City was negligent and you wish to pursue the matter, you must file a notice of claim against the City of Santa Ana. Please contact the City Clerk at (714) 647-6520 to obtain the appropriate written information.

My neighbor’s tree limbs and branches overhang my property. Can I trim them without my neighbor’s permission? If my neighbor’s tree limbs and branches fall on my property, can I make my neighbor clean them up?

This is a private civil matter. To obtain specific legal advice on your situation, you need to consult a private attorney.

How can I get a copy of the Municipal Code or a City ordinance?

The City’s municipal code is online via its publisher at www.municode.com. Hard copies of codes or a particular ordinance may be obtained from the City Clerk’s Office at (714) 647-6520.

Who do I call to report a potential Municipal Code violation?

All violations of local laws must be made to an investigative agency such as the Santa Ana Police Department or the Community Preservation Division of the Santa Ana Planning and Building Agency. Do not report violations to the City Attorney.