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How can I report safety concerns regarding streets, crosswalks, traffic, and road layouts?

You can call Traffic Engineering at (714) 647-5619. This is a monitored voicemail.

Who do we notify about a false alarm or if we’re testing a fire alarm?

For all false alarms, contact our fire department, the Orange County Fire Authority, at the non-emergency number of (714) 573-6500. Any testing of fire alarms shall be completed by a California licensed C16 contractor.

A member of my family is disabled. What does they do during a fire?

Assure that you have a well-defined escape plan. Make sure that people who are confined to a wheelchair have immediate access to their wheelchair when an emergency occurs. Call your local police department to make sure the person’s special needs are in the 9-1-1 dispatch system.

Where can I find information on most wanted persons?

Information is found on our website. If you know where any of these persons are, call the Santa Ana Police Department at (714) 245-8665 or your local law enforcement agency. Do not attempt to apprehend these persons yourself.

How do I report trespassing and/or criminal activity in my neighborhood and other private properties?

If there is an emergency, please call 9-1-1. For non-emergency dispatch, call (714) 834-4211. To assist us with trespassing, you can complete a Limited Authorization for Arrest Form and submit it to us. For more information, visit our website and read these tips.

How do I apply for a police job?

You can find out about police jobs on our website.

Who do I contact if I need help or have questions about police services?

If there is an emergency, please call 9-1-1. For non-emergency dispatch, please call (714) 245-9049 or use their contact form. For more information, please visit the Police Department directory.

How do I file a complaint?

You are encouraged to contact the Internal Affairs Division at (714) 245-8011 or submit a complaint form.

What days are the pet vaccine clinics offered?

In coordination with Vet Care Pet Clinic and Vaccination Services, low-cost pet vaccine clinics are offered every Saturday from 9 to 11 a.m. and from 1 to 2:30 p.m. on Sundays. For more information, visit the Animal Services webpage.

Does the City offer low-cost or no-cost spay and neuter services?

If you are interested in these services, please visit our website.

How do I open a Municipal Utility Services account for water, refuse, sanitation and sewer services?

If you are a property owner: You may apply for establishment of services in person, by email, or online.  The following are required to establish a new account: Proof Of Ownership (Recorded Grant Deed, Final Escrow Closing Statement, Final Settlement Statement,  or Recorded Trust Deed) Identification (California Driver’s License, California Identification Card, Matricula Consular, US...

When is my municipal utilities bill due?

Your municipal utilities bill is payable the day you receive it. It becomes delinquent the day after the PAYMENT DUE DATE shown on your bill. If payment is not received prior to the bill becoming delinquent, a late payment charge of 10% is applicable to the total unpaid balance.

Someone left furniture, mattresses, or other bulky items on the sidewalk. How do I report this illegal dumping?

You can report an issue through our website or through the mySantaAna app.

There is a lot of trash and debris on the street and/or sidewalk. Can the City of Santa clean it up?

Yes. Help us by reporting it online by filling out this form on our website or use the mySantaAna app to submit a report. You can also call us at (714) 647-3380 or email us at PWADispatch@santa-ana.org.

How do I schedule a pick-up for bulky items?

To arrange for your bulky-item pickup, call Republic Services at (657) 467-6220.

Who do I call when my waste/recycling has not been picked up and/or to report trash problems?

If your carts are not serviced on your service day, contact Republic Services at (657) 467-6220, and collection will be completed by the next day.

What is an ADU?

“Accessory dwelling unit” or “ADU” means an attached or detached residential dwelling unit that provides complete independent living facilities for one or more persons and is located on a lot with a proposed or existing primary residential building. More information is available on our website.

Does the City of Santa Ana have a first-time homebuyer assistance program?

Yes – it’s called the My First Home Program and it offers down payment assistance loans to first-time home buyers to aid in the purchase of a home in Santa Ana. For more information, visit our website.

What is the Housing Choice Voucher / Section 8 program?

The Housing Choice Voucher (HCV) Program is the federal government’s largest program for assisting very low-income families, the elderly, and persons with a disability to afford healthy and safe housing in the private market. Since housing assistance is provided on behalf of the family or individual, participants are able to find their own housing, including...

How can I find affordable housing?

The Housing Division manages multiple sources of local, state and federal funds to promote and facilitate the development of affordable housing. For more information, visit the Affordable Housing webpage.

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