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Zoofari Wrap-Up

Friends of Santa Ana Zoo’s Zoofari 2020 “Treasure Island Adventure” has sailed off into the sunset. Raising over $35,000 for Zoo support, the virtual auction event was a great success. The community came together in support of the event with many fantastic donated items and underwriting contributions. Over 2,000 guests visited the virtual auction site during the two...

Supplemental Bus Stop Cleaning

Utilizing the Coronavirus Aid, Relief, and Economic Security (CARES) Act funds, the City of Santa Ana’s Public Works Agency - Maintenance Services Division has implemented a supplemental bus stop and shelter maintenance program through December 2020. The CARES Act provides funds to state and local governments to cover necessary expenditures incurred during the COVID-19 public...

Career Online High School at the Santa Ana Public Library

The Santa Ana Public Library is pleased to present this exciting program for adult residents living in the City of Santa Ana. Are you looking to expand your career opportunities, re-enter the workforce, or continue your education? The Career Online High School program is 100% virtual, flexible and free. Scholarships for the program are limited,...

Community Clean-Up Event

The City of Santa Ana’s Public Works Agency continues to collaborate with local community based organizations and volunteer groups to perform general cleanup of trash and debris of public areas, helping to improve the City’s appearance. On Sunday, August 30, 2020, a Community Clean-Up event was held consisting of over a dozen volunteers, spanning more than...

2020 Census - Respond Today!

Do you have a few minutes to spare ? Complete your Census TODAY! Luckily, you have three ways to respond. Open up your computer and visit http://my2020census.gov Pick up your phone and call (844) 330-2020 Seal up that envelope and respond by mail

City Hall Closed on Monday, September 7 in Observance of Labor Day

City Hall and all non-essential City services will be closed on Monday, September 7 in observance of Labor Day. Emergency services will be available during this time.

Santa Ana City Council to Meet by Teleconference

The Santa Ana City Council will have its regular meeting by teleconference today, Sept. 1, 2020, with a closed session at 5 p.m. and open session at 5:45 p.m. The meeting agenda is available at www.santa-ana.org/cc/city-meetings. Individuals who would like to comment on an agenda item or make a general comment regarding a topic not...

Santa Ana Affordable Housing Apartments Accepting Applications

La Placita Cinco is a brand new, affordable apartment community currently under construction at 2239 W. 5th St. in Santa Ana. La Placita Cinco includes 20 two-bedroom units, 29 three-bedroom units, and 2 four-bedroom units. The City of Santa Ana provided $6 million to help fund the project. Amenities will include garage parking, community rooms,...

COVID-19 Weekly Update

As part of our COVID-19 recovery efforts, this week we continued with our Santa Ana Cares Mobile Resource Center outreach. A cross-departmental team of City employees are strategically setting up pop-up resource centers throughout the city, which includes COVID-19 testing. To date, we've visited 18 different neighborhoods! Here's what we've accomplished so far: Dropped off...

General Plan Update

The Draft Santa Ana General Plan Update and Draft Environmental Impact Report (EIR) was released for public review on August 3. The “Golden City Beyond: A Shared Vision” Draft General Plan will provide long-term policy direction and communicate the vision, values, and goals for Santa Ana’s physical development, fiscal and environmental sustainability, and overall quality of life....

Census Takers In Your Neighborhood

As of today, we have met our 2010 Census response rate of 67.6%, despite a global pandemic and a complete shutdown of the U.S. Census Bureau operations. We will continue to promote the Census until the deadline of September 30, 2020, as part of our Santa Ana Cares Mobile Resource Center and on City social...

Quality of Life Team Updates

On Tuesday, August 25, 2020, citywide efforts began with a Santiago Park area sweep, including Santa Ana Police Department's Mounted Unit. The Quality of Life Team (QOLT) has also been directed to address hot spots and major corridors citywide. For more information about the Quality of Life Team, visit our website.

November 3, 2020 Election Dates

The 2020 General Municipal Election is on November 3, 2020. Below are some important dates to make sure you're ready: October 19: last date to register to vote October 5: ballot mailed to registered address November 3: Election Day November 13: campaign signs must be removed December 3: deadline to certify election results You will...

A Guide for Outdoor Business Operations

Who Do I Call?

Use the buttons below to download printable "Who Do I Call?" flyer in English, Spanish, or Vietnamese, or use the search bar to search for a phone number. INFORMATION ON DEPARTMENT / AGENCY PHONE # After Hours Public Works Emergencies Public Works Agency (714) 647-3380 General Information - City of Santa Ana City of Santa...

How do I dispute charges appearing on my Municipal Utility Services statement?

If you disagree with the amount of your billing, you must submit an appeal by the due date printed on your bill. The City will investigate your claim and will notify you of the outcome. This will avoid possible interruption of service so long you keep current on any new billing during the investigation. You...

How do I get a refund on my deposit?

If a deposit was paid to establish a MUS account then the deposit may remain on the account until the account is closed. The deposit will then be applied automatically to the final bill. If any funds are left after applying the deposit then a refund check will automatically be generated for the remaining amount...

How do I close my Municipal Utility Services account?

You may call (714) 647-5454 to speak with a Customer Service Representative and request that the MUS account be closed. The requests may also be sent by email to info@santa-ana.org. All emailed requests must include the service address, reason for closing the account, name of the person making the request, final mailing address, and contact...

What are my payment options?

Payment for Municipal Utility Services can be mailed to: City of Santa Ana Finance Department – Treasury Division M-13 20 Civic Center Plaza PO Box 1964 Santa Ana CA, 92702-1964 Other Payment Options: One-time online payment: https://www.invoicecloud.com/santaanaca Automated telephone system: (714) 647-5454 Logging into a registered online account: https://mywater.santa-ana.org/app/ In-person at Santa Ana City Hall,...

Municipal Utility Services (MUS)

The City of Santa Ana Treasury Division administers Municipal Utility Services (MUS). The MUS office is open Monday through Thursday 7:30 am to 5:30 pm and on alternating Fridays from 8:00 am to 5:00 pm. The MUS office is closed every other Friday and legal holidays. The office telephone lines are open from 8:00 am to 5:00 pm. To...

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