Service name

MUS does not shut off water service on days when City Hall is closed, including weekends, holidays, and alternating Fridays. If water service is interrupted on a day that City Hall is closed, please contact the Public Works Agency at (714) 647-3380.

Please contact our office at (714) 647-5454 to speak with a Customer Service Representative for more information. Be advised that the City may require full payment of all outstanding charges, including penalties, to resume service.

Please contact our office at (714) 647-5454 to speak with a Customer Service Representative for more information.

Please contact our office at (714) 647-5454 to speak with a Customer Service Representative for more information.

Limited rebates are available for residents who practice water-saving habits. More information may be found here: https://www.santa-ana.org/rebates/.

Outside organizations (not affiliated with the City of Santa Ana) also offer limited financial assistance for utility bills and customers may contact them at the information listed below. The City does not substantiate or make claim to the validity of these organizations and advises customers to do their due diligence in requesting financial assistance.

Share Our Selves – https://shareourselves.org/

Community Action Partnership – https://capoc.org/

The City is not offering any additional financial assistance at this time.

The City defaults to a 12 months payment plan. Please contact our office for more information regarding payment plans and to review your options.

Penalty waivers may be requested and are reviewed on a case-by-case basis. Requests for waivers of any kind are not guaranteed to be approved.

No discounts are provided for outstanding balances or applied to utility rates.

No discounts are provided for outstanding balances.

Please contact our office at (714) 647-5454 to determine if your meter needs to be checked. If the meter is damaged, the City will cover the costs of repair. If your property has a leak or a faucet was left running, you will be held responsible for the repairs and all charges that may arise if the leak is not stopped.

• Submit building department plan check resubmittals
• Pick up building department corrections

The Planning and Building Agency provides Online-Permits service. For further information, visit https://permit.santa-ana.org/ops 

1. Interior remodel, such as kitchen and bathroom remodels and alterations that do not create new rooms such as bedrooms or bathrooms
2. Replacement of existing exterior stucco or siding like-for-like
3. Interior drywall replacement
4. Mechanical permits
5. Electrical permits
6. Plumbing permits

Yes.

Landlords can only increase rent to the allowable rent increase once in a 12 month period.

Yes.

No.

• Once plan check fees have been received, staff will review application and materials and notify applicant on any further direction.
• After all required departments have reviewed application and materials and they have been approved, staff will finalize any required permit fees and applicant will be directed to submit final payments.
• Once all payments have been received, staff will stamp plans for final approval and applicant will receive a notification email providing final approval.  Applicant will then be able to download plans and print a set for inspection.

• All Pre-Approved ADU’s require an address to be assigned prior to submittal of Plans.
• To request a new address, please email the Planning Division at Planning@santa-ana.org with a brief description of your project and a Site Plan identifying all existing buildings on the property and the location of proposed detached ADU. Please allow up to 3 business days for staff to process your request and respond with an email with further instructions.

• Once your request for Pre-Approved ADU Building Plan Check has been received, you will be invited (via email) to create an account and submit your project materials into a portal for review. Please follow the E-Plan Check Review Upload and Submittal Guide for file naming, size requirements and uploading instructions. You will have 10 days to upload your files after receiving your invitation.
• After you submit your application and materials, staff will pre-screen the uploaded application and materials and advise whether the submittal is incomplete, requires additional information, or deemed complete for processing.
• Once your application is deemed complete Planning and Building staff will send you links to pay the Planning and Building review fees (two separate fees).
• Review the E-Plan Review Processing Guide for next steps after your application has been accepted into the review process.

During Main Library’s closure and renovation, access to Library collections will be limited. Please visit Newhope Library, the Knowledge Mobile or online at the eLibrary for to access to Library collections including books, eResources and all other materials.

Please call the Newhope Library at 714-647-6992. Click here to fill out an online contact form.

Surplus Library furniture in good and usable condition will be available to purchase online at https://www.govdeals.com/santaana from 7/1/2024 – 7/10/2024

Yes. You can sign up for a library card at the Newhope Library branch, any of Knowledge Mobile’s stops, along with El Salvador Community Center, Garfield Community Center, Jerome Center, and Roosvelt-Walk Center. See our website for library locations and service hours. A library card is free for all California residents. You can also click here to request a temporary online card through our online borrower registration page.

Yes. In-person and virtual programs will be available at no cost to the community. In-person programming will be held at the Newhope Library and other locations, including Jerome Park, El Salvador Community Center, Garfield Community Center, Roosevelt-Walker Center, Knowledge Mobile stops. Once they open to the public, the Outdoor Library at Jerome Park and Delhi Library will also offer programs and events.

Check our calendars online to view any upcoming virtual programs.

Library patrons will continue to have access to online databases and research materials. The Santa Ana History room will remain closed during the renovation, but special programming will be conducted periodically. Please call (714) 647-5280 for additional information.

Yes. The eLibrary will continue to offer eResources, including eBooks, audiobooks, and videos. Click here to visit our eLibrary webpage to view all online resources.

No. The Santa Ana Public Library has been fine-free since 2021. Patrons are still responsible for returning all items they borrow to avoid charges for lost items and materials.

The Main Library will accept book returns until August 1. The Newhope Library will continue to provide holds, receive book returns and offer a full array of programs and services to the community. Starting July 1, patrons can also return library materials and pick up holds at various community centers throughout Santa Ana including Jerome, Roosevelt, Garfield, and El Salvador Community Center. Knowledge Mobile staff can also place holds for patrons, but due to space limitations, holds cannot be picked up at bookmobile stops.

In addition to the Newhope Library, beginning July 1, public computers and printing will be available at various community centers including Jerome, Roosevelt and Garfield Community Center.

This Library is expected to reopen to the public in Spring 2026. Once construction begins, the community will be invited to an upcoming groundbreaking ceremony and a grand opening celebration. Visit our website for updates on this project.

Beginning June 24, 2024, the Newhope Branch Library will add eight additional hours per week. Library Services and programs will also be available at various community centers throughout Santa Ana including Jerome, Roosevelt, Garfield, and El Salvador Community Center. In addition, the Knowledge Mobile will be at various stops throughout the community, offering books, resources, programs, and services. A new library branch inside the Delhi Community Center is also expected to open in early 2025 and an innovative Outdoor Public Library in Jerome Park is anticipated for the Spring of 2025.

Beginning June 20, 2024, the Main Library will undergo a major renovation and transformation to preserve and enhance library facilities and services for the entire community. During this time, the Main Library will be reimagined with a new interactive children’s learning area, modern building mechanicals, a complete restoration of its Italian marble façade, and a return to the building’s original design intention and layout. This restoration project will breathe new life into the Main Library, preserving its mid-century charm while introducing modern amenities and improved accessibility.

• June 2024
• May 2024 – None Received
• April 2024
• March 2024
• February 2024
• January 2024

• December 2023
• November 2023
• October 2023
• September 2023
• August 2023
• July 2023
• June 2023
• May 2023
• April 2023
• March 2023
• February 2023
• January 2023

• December 2022
• November 2022
• October 2022
• September 2022
• August 2022
• July 2022
• June 2022
• May 2022
• April 2022 
• March 2022 – None received
• February 2022
• January 2022

• December 2021
• November 2021
• October 2021
• September 2021
• August 2021
• July 2021
• June 2021
• May 2021
• April 2021
• March 2021
• February 2021
• January 2021

• December 2020
• November 2020
• October 2020
• September 2020 – No projects
• August 2020
• July 2020
• June 2020
• May 2020
• April 2020
• March 2020
• February 2020
• January 2020

• December 2019

The WORK Center offers different kinds of jobs, like training programs where you can earn certificates, programs where you can get work experience if you’re not working, and help finding jobs in different career paths.

You don’t have to pay anything to use the WORK Center’s help.

The center is open Monday-Thursday: 8 a.m. to 5 p.m. Alternating Fridays: 8 a.m. to 5 p.m.

Yes, there are some programs just for certain groups. Like, there’s the Santa Ana Youth Employment Program for people between 16 and 30, programs for veterans, and programs for people with disabilities.

If you want to know about events or workshops happening at the WORK Center, you can call (714) 565-2600 or check the calendar for online or in-person job events.

1. Fill out  the Self-Service Application.
2. Go to the WORK Center orientation, which happens every other Monday.
3. Sign up for CalJOBS at www.caljobs.ca.gov and finish making your profile.

After that, someone from the WORK Center will get in touch with you to set up a meeting to talk about your career goals or how to find a job.

People who can use the WORK Center’s help include folks looking for jobs, young people who want to work, businesses that need workers, and people who want to start their own businesses.

Orange County Hispanic Chamber of Commerce
Phone:(800) 888-1699

Orange County Business Council
Phone:(949) 476-2242

National Hispanic Business Women Association
Phone:(714) 836-4042

Small Business Administration
Phone: (714) 550-7369

Santa Ana Chamber of Commerce
Phone:(714) 541-5353

We cannot guarantee free swim outside of camp, regardless of age or experience. Check the City’s website for more information regarding open swim hours at each pool facility.

Yes, you can register your family in our Aquatics program outside of camp participation hours here.

To optimize your child’s experience camp, our experiences are specifically designed for children ages 6-12 years old. Special circumstances may be considered on a case-by-case basis.

Yes, we will have certified lifeguards teaching swim lessons alongside our summer camp staff providing constant supervision.

Refunds are available until the Monday before the week of camp for which they registered.

Example: If they registered for Week 1 which starts June 3^rd , they can request a refund up until May 27^th.

At this time, our camps do not have the capacity to offer amended pricing for programming. If a child misses an entire week of camp due to an illness, refunds are issued on a case-by-case basis with a doctor’s note.

Yes, but campers must be able to self-administer. Our staff are not trained to administer.

No, this is a weekly summer camp. Regardless of how many days the child attends in the week, the fee is set.

Excursions are integrated into our weekly fee. There is no separate fee. We encourage full attendance for the week, however, attendance is at the discretion of the parent.

At this time, our camps do not have the capacity to offer amended programming. While we cannot enforce attendance, there is a 10:1 child to staff ratio and we take precautions to ensure your child is safe with us.

Yes, our current policy is allow all kids within the age range to participate in our programs. We cannot guarantee satisfactory student support as our staff are not certified or trained to deal with children on the spectrum and each staff member will lead 10 students. Speak to a campsite director to determine if this program is the best fit for your participant.

Campers must be picked up by 5:30 P.M.  Pick-ups later than 5:30 P.M. will have late fees, which must be paid before the next week of camp.

Yes, we are working with the Santa Ana United School District to provide lunch Monday – Friday. Campers with food allergies and sensitivities are responsible to bring their own lunch and ensure the snacks they bring are in line with campers’ dietary needs.

For the safety of your child, pick-up is at the community centers where we can verify designated adults.

Please write all adults that are authorized to pick up your camper on your emergency card in your parent packet before camp starts. Designated adults will have to show an ID to pick up the camper.

For the safety of all campers, only registered participants may attend camp daily , this includes excursions. If you are concerned about attending with your camper, this camp may not be the best for you and your family.

While we encourage campers to stay for the full day, parents can pick up their child at an earlier hour with advance notice the day before early pick-up is needed.

Registration is open April 20^th for all 10 weeks up until Monday morning of that camp each week.

The parent can pay just for those weeks. Each week is paid separately.

Orange County/Inland Empire Small Business Development Center
Phone: (800) 616-7232

California Manufacturing Technology Consulting
Phone: (714) 444-9996

Internal Revenue Service

Public Law Center (https://www.publiclawcenter.org/)
Phone: (714) 541-5157

Service Corps of Retired Executives (SCORE)
Phone: (714) 550-7369

Southern California Edison
Phone:(626) 302-1212

South Coast Air Quality Management District
Phone: (909) 396-2000

Monday, June 3^rd to Friday, August 9^th

Check out the city website here as well as follow us on Instagram at @santaanaparks for program updates.
We highly encourage parents to attend our parent orientation meeting from 6:30-7:30pm on May 5th at the Jerome Center, May 6th at the Salgado Center, or May 7th at the El Salvador center. Orientation locations are open all campers but we recommend attending the meeting for the site your camper is registered.

Inspection Requests
Phone:(714) 667-2738

California State University, Fullerton
Phone:(714)278-2011

University of California, Irvine
Phone:(949)824-5011

Santa Ana College
Phone:(714)564-6005

Santa Ana Unified School District
Phone:(714)558-5501

Chapman University
Phone:(714)997-6815

Export Assistance Partners

• State and federal resources available in California to further support international trade development for your business

Export and Trade Assistance

• The U.S. Small Business Administration (SBA) provides small businesses with the resources needed to expand into trading and exporting

International Trade Administration

• U.S. government resource for competing in the global market

U.S. Commercial Service (Department of Commerce)

• Offering export assistance, finding new international sales opportunities, and more

Select USA

• Foreign direct investment

Southland Economic Development Corporation
Phone:(714) 647-1143

CDFI Clearinghouse
Phone:(714) 525-4964

City of Santa Ana WORK Center
Phone:(714) 565-2600

Orange County Small Business Development Center
Phone:(714) 564-5200

Graffiti Removal
Phone:(877) 786-7824

Street Sweeping
Phone:(714) 647-3380

Curbs, Sidewalks, Potholes and Street Lights
Phone:(714) 647-3380

Street Paving, Repairs
Phone:(714) 647-3330

Weed Abatement
Phone:(714) 647-3380

Abandoned Large Item Pick-Up
Phone:(714) 647-3380

Abandoned Vehicle Pick-Up
On Private Property:(714) 245-8200
On Public Street:(714) 245-8225

Any Emergency (Fire, Police, Medical)
Phone: 911

Non-Emergency
Phone: (714) 834-4211

Republic Services of Santa Ana, CA
Phone: (657) 467-6220

City of Santa Ana, Economic Development Division
Phone: (714) 647-6987
econdev@santa-ana.org

Foreign Trade Zone
Phone: (562) 283-7750

HUB Zone Program
Phone: (714) 550-7420

Southern California Edison
Phone: (626) 302-1212

Work Opportunity Tax Credit (WOTC)
Phone: (714) 656-2695

Signal Repair
Phone: (714) 647-5621

Traffic Operations
Phone: (714) 647-5619

Transportation Permits
Phone: (714) 647-5039

City of Santa Ana WORK Center
Phone: (714) 565-2600

Santa Ana Chamber of Commerce
Phone: (714) 541-5353

Southeast Los Angeles County WIB
Phone: (714) 402-9336

Workplace Learning Resource Center & ACT Center
Phone: (714) 564-5521

Southern California Edison
Phone: (714) 655-4555

Southern California Gas Company
Phone: (800) 427-2200 (Residential Customers)
Phone: (800) 427-2000 (Commercial and Industrial Customers)

Santa Ana Water
Phone: (714) 647-3341

Water Customers Service & Billing
Phone: (714) 647-5454

Water Maintenance & Construction
Phone: (714) 647-3341

Water & Sewer Permits
Phone: (714) 647-5454

Sewer/Storm Drain Maintenance
Phone: (714) 647-3380

City of Santa Ana Business Tax Office
Phone: (714) 647-5447

City of Santa Ana Economic Development
Phone: (714) 647-6987

City of Santa Ana Planning & Building
Phone: (714) 647-5804

Code Enforcement Complaint Line
Phone: (714) 667-2780

The Traffic Division signs off citations Monday-Friday from 8:00 am to 4:30 pm. You must bring your citation and vehicle to the Police Department.  You will be charged a fee of $5.00 for SAPD citations or $15.70 for any other outside police agency citation. For address and directions to the police department click here.

An ADU/JADU/Garage Conversion can affect current/future permit parking allocation.

If I live on a permit parking street and I add an ADU/JADU/Garage Conversion to my Single Family Dwelling will it change my permit parking eligibility?

Yes, an ADU/JADU/Garage Conversion is considered a unit and it will change the classification of a Single Family Dwelling to a Multi-Family Dwelling. Therefore the number of permits allotted will change.

If I have a four-plex and add one (1) more unit, will this change my permit parking eligibility?

Yes, properties with more than four units do not qualify for parking permits.

If I add an ADU/JADU/Garage Conversion, will my ADU/JADU/Garage Conversion get three parking permits and guest passes like my Single Family Dwelling?

No. Adding an ADU/JADU/Garage Conversion will adversely change your permit allotment.

The City of Santa Ana is committed to ensuring the safety and quality of our drinking water. The lead issue in Flint, Michigan, in 2016 highlighted the importance of addressing lead in drinking water systems. Unlike Flint, our water supply does not contain lead, and we adhere to strict regulatory standards to safeguard public health. Here’s what you need to know:

• We conduct regular testing of water within our distribution system to monitor lead levels in accordance with the Lead & Copper Rule (LCR) established by the Environmental Protection Agency (EPA).
• Our latest city-wide test for lead, conducted independently in 2021, yielded results that were fully compliant with the LCR.
• Santa Ana’s water supply is non-corrosive, helping to prevent the leaching of lead from plumbing fixtures.
• We do not have any lead pipes in our distribution system, further ensuring the absence of lead contamination. For more detailed information on the quality of Santa Ana’s water, you can review our Water Quality Report found here.
• In 2021, 123 residences were tested for lead and copper at-the-tap. Lead was detected in 4 samples, none of which exceeded the Action Level for lead.

Lead In Residential Plumbing

Lead in drinking water is primarily from materials and components associated with service lines and home plumbing. The City of Santa Ana is responsible for providing high quality drinking water but cannot control the variety of materials used in a home’s plumbing components.

If you live in an older house that has copper piping with lead solder, you can minimize the potential for lead exposure. When your water has been sitting for several hours in the pipes, simply flush your tap for 30 seconds to 2 minutes before using water for drinking or cooking. If you do so, consider collecting the flushed water and reuse it for another beneficial purpose, such as watering plants. If you are concerned about lead in your water, you may wish to have your water tested. Information on lead in drinking water, testing methods, and steps you can take to minimize exposure are available from the U.S. EPA Safe Drinking Water Hotline at 800-426-4791 or at www.epa.gov/lead.

The City of Santa Ana is working with Orange County’s Health Care Agency and their selected contractor Azure Community Development to offer a lead testing and abatement program available to Santa Ana households. To view the eligibility checklist and complete the pre-screening questionnaire click here.

The taste or smell of your water may change throughout the year because the City of Santa Ana uses a blend of two water sources. About 77 percent of our water comes from local groundwater, while the rest is imported from Metropolitan Water District (MWD). MWD gets water from the Colorado River and Northern California, treating it with chloramines at their filtration plant. We also treat local well water with chlorine. This blend of waters can result in different tastes or mineral levels in your water at different times. However, these variations don’t affect water safety. Regular testing and monitoring by the City of Santa Ana help ensure that water quality meets regulatory standards year-round. In addition to providing high-quality water at lower costs, using different water sources benefits our customers by improving supply reliability.

It’s not the water itself that smells. In fact, the City of Santa Ana conducts regular monitoring tests throughout the water distribution system to check for any odors. This issue is typically related to organic materials that have been discarded into a kitchen drain or another sink. Over time, these materials can accumulate and decay within the drain, creating an unpleasant odor. There could also be bacteria locked in the P-trap of your bathroom sink drain or a buildup of bacteria in your pipes.

To remedy this issue, routinely clean drain stoppers, faucet aerators and flush the P-trap and/or garbage disposal, the sink and the overflow with a solution of household chlorine bleach. If this awful rotten-egg smell is persistent and the issues continue, you may need to contact a qualified plumber to address it.

Tap water can sometimes appear cloudy which is often mistaken for an impurity in the water. Cloudy water, also commonly described as milky white, hazy, soapy or foamy, is usually caused by air in the water. How does this happen? About 70% of our water comes from local wells. The well water we supply is pumped from hundreds of feet below the ground and that pumping process can sometimes result in aeration, or the mixing of air with water. Also, when making changes to your home’s plumbing, such as replacing a water heater or faucet fixtures, it is common for air to enter the pipes when they are repressurized. Aeration creates small bubbles in the water that are harmless but may give the water a cloudy appearance. If your water looks cloudy, pour some water into a clear glass and set it on the counter. Observe the glass of water for a few minutes. If the white color is due to air, the air bubbles will rise to the top of the glass and disappear.

No, it’s unnecessary! Bottled water and tap water are regulated by different agencies. Tap water actually has more stringent reporting requirements, such as providing customers with a printed Water Quality Report each year. Bottled water suppliers aren’t required to share this data, but some might if asked. The water from the City of Santa Ana is clean, high quality and safe to drink, much less expensive and more environmentally friendly than bottled water. Before switching to bottled water or a filter, compare the data from the City of Santa Ana’s Annual Water Quality Report with the data from the bottled water or filtration device you’re thinking about. The choice between bottled water or a filter should depend on preferences, not concerns about health risks.

Tap water hardness varies because it absorbs minerals like calcium and magnesium as it passes through soil and rock. These minerals aren’t harmful and can actually supplement essential nutrients in your body. In Santa Ana, as in much of Southern California, hard water is common due to elevated levels of these minerals. Santa Ana’s water has a hardness of about 250 parts per million or approximately 15 grains per gallon.

While the taste of drinking water is subjective and varies among individuals, some residents choose to use water softening treatment systems for their homes or businesses. The City of Santa Ana does not endorse or recommend any specific systems. However, if you are interested in exploring water filter options, the California Water Board website provides a comprehensive list of hundreds of registered Residential Water Treatment Devices. Visit this webpage to find a filter that meets your specific needs. When selecting one, consider capacity, regeneration method, warranty, and manufacturer reputation.

The white residue or spots on your glassware are typically caused by minerals like calcium and magnesium found naturally in water. These minerals are common in what’s known as “hard” water. However, they don’t pose any health risks; in fact, they can contribute to your daily intake of calcium and magnesium, which are important nutrients according to the National Research Council. Many people even prefer the taste and health benefits of water with these minerals over distilled or “soft” water.

To remove these mineral deposits from your cookware, you can boil a mixture of equal parts white vinegar and water. Similarly, to clean your coffee maker, fill the reservoir with the same vinegar-water mixture and run a cycle.

Water pressure in Santa Ana can vary from around 50 psi to 100 psi across the distribution system. This fluctuation happens because of routine water system operations and peak water use times. Factors like building water softeners, plumbing restrictions, and point-of-use treatment devices can also influence water pressure on your property. The City can’t adjust water pressure at individual addresses. However, if you’re dealing with high water pressure, you can take steps to address it. For instance, you can install or replace a pressure regulator on your property to lower high water pressure.

No, homebuyers are not permitted to place the home under a trust while participating in the “My First Home” Down Payment Assistance Program.

No.