Service name

How do I report graffiti and other concerns?

• Report an issue online or download the MySantaAna app.

What are the garage sale dates and restrictions?

• Garage sales for residential properties are permitted on the first full weekend of March, June, September, and December of each year. No permit is required. For more information visit the Garage and Yard Sales page.

What can I do about my neighbors barking dog?

• First, talk to your neighbor and let them know that their dog has become an annoyance. If this does not handle the problem then it will need to be handled through the City. Complete the Barking Dog or Noisy Animal Complaint Form.

What is the paramedic subscription program?

• The paramedic subscription program is voluntary. The program provides coverage of emergency paramedic services within the City of Santa Ana to permanent residents at the cost of one annual subscription fee. For more information visit the Paramedic Subscription page.

What are the crime statistics for my neighborhood?

• For recent information regarding crime statistics for Santa Ana visit the CrimeMapping website.

Where can I find demographics for the City or neighborhoods?

• Demographic information for each neighborhood is available in their individual pages. Visit Our Neighborhoods page. To view the City’s demographics visit our Demographics page.

Just moved to Santa Ana? The City has a comprehensive list of phone numbers to assist residents with services. Visit www.santa-ana.org/who-do-i-call/

If you are interested in requesting a 40-yard roll-off container for a neighborhood cleanup, please contact Republic Services Municipal Supervisor Mark Mahan at (657) 467-6207 or mmahan@republicservices.com

Requirements:

• Submit request a minimum of three weeks in advance
• Only authorized neighborhood representatives may request containers through this program

Click here for more information

Santa Ana’s neighborhood associations coordinate a variety of community programs including community resource fairs, social events and clean-up days. A special events training was provided and the PowerPoint and YouTube recording can be found at our Trainings Page. For more information on holding events at City Parks, public property, or private property visit the Event Planning page.

• January 2025

While Pre-Approved ADU Plans have already been reviewed by City staff, navigating the permit, plan check, and development process can be complex. To better assist you through this process, it is highly advised that you contact City staff for a pre-submittal consultation.  Email us at planning@santa-ana.org to schedule your pre-submittal consultation.

• To make your consultation as fruitful as possible, please review the following required Pre-Approved ADU application submittal documents,  prepare to discuss your ADU proposal, and think of any questions that you may have.
  • Pre-Approved ADU Submittal Checklist, use this sheet as a guide to ensure your plans meet all necessary requirements for submittal.
  • Pre-Approved ADU Application and Affidavit
  • Pre-Approved ADU Hold Harmless Agreement
  • Site Plan detailing the Pre-Approved Plan set utilized, all existing and proposed structures, property lines, walkways, driveways, landscaped yards, walls/fences, air conditioning units, and existing or proposed easements (minimum scale: 1 inch = 20 feet).
  • Cover Page (Title Sheet) of your chosen Pre-Approved ADU Plan must have all fillable fields completed.
  • Detached ADU Grading Permit Waiver shall be submitted, completed and signed along with application.
  • Copy of Recent Title Report: The Title Report must have been completed within the last six months and must include an Assessor’s Parcel Map, Grant Deed, and Legal Description for the property. The Grant Deed should indicate the owner of record signing the General Data and Affidavit form.  A Title Report can be obtained through any title company.
  • All other required documents and applications that apply to your project (see Pre-Approved ADU Submittal Checklist).
  • Site Plan and Cover Page (Title Sheet) of your chosen Pre-Approved ADU Plan must be a minimum size of 24″ X 36″.

A neighborhood association is comprised of resident volunteers within a geographic location in Santa Ana. These resident volunteers come together based on needs or concerns to help improve their neighborhood. An organized neighborhood association can influence positive changes throughout their neighborhood by creating a sense of community pride among neighbors and by establishing a recognized political voice within City Hall. By focusing neighborhood efforts on specific issues, visual changes become apparent. The neighborhood will also have a better understanding of how the Santa Ana city government functions. Guidelines to creating a neighborhood association.

Once you have been issued your permits, you can begin construction and call (714) 667-2738 to schedule inspections.

• Once all City departments have reviewed and approved your application submittal, you will be required to pay all permit, inspection, capacity and/or impact fees.
  • Please note School District development impact fees will need to be paid offsite at respective School District offices.
• When you have paid all required fees and presented City staff with City and School District clearances, permits can then be pulled.

• To submit your Pre-Approved ADU application please contact your assigned case planner (if you elected to schedule a pre-submittal consultation) or contact the Planning Division at planning@santa-ana.org to schedule a submittal meeting.
• Please note that all projects utilizing the Pre-Approved ADU Plans may only be submitted over-the-counter with paper copies of all documents.
• During your over-the-counter visit, City staff will review your application for completeness and code compliance. Your ADU application will be reviewed by Planning, Building and Safety, and the Public Works Agency. Provided your application is complete and your proposal complies with all code requirements, your over-the-counter submittal may be approved in as little as one day.

If you don’t hear back after a couple weeks, we were likely unable to accept your business for our events due to reaching maximum capacity. If you have further questions feel free to reach out to specialevents@santa-ana.org

Please do not submit more than one inquiry for this event for the same business concept.

Due to the high volume of applications received, only approved vendors will receive an email with event information within 1-2 weeks. Please double check your SPAM folder.

Interest forms open starting December 9, 2025, and close on January 8, 2025. Please submit your form within this timeframe. If selected, a city representative will reach out with further event information and logistics after the application window closes.

Yes, there are restrictions, including but not limited to: liquor, CBD products, weapons, or any items deemed inappropriate for a family-friendly event.

For this city event, there is no cost for the selected food vendors or exhibitors. However, each organization is responsible for providing their own equipment, such as tables, chairs, or canopies.

The U.S. Environmental Protection Agency (EPA) mission is to protect human health and the environment.

Learn More

The Office of Environmental Health Hazard Assessment (OEHHA) protects and enhances the health of Californians and the State’s environment through scientific evaluations that inform, support and guide regulatory and other actions.

Learn More.

The role of the DTSC is to protect California’s people and the environment from the harmful effects of toxic substances by restoring contaminated resources, enforcing hazardous waste laws, reducing hazardous waste generation, and encouraging the manufacture of chemically safer products.

Learn more.

The mission of the Regional Boards is to develop and enforce water quality objectives and implementation plans that will best protect the beneficial uses of the State’s waters, recognizing local differences in climate, topography, geology, and hydrology.

Learn more.

South Coast Air Quality Management District (SCAQMD) is the regulatory agency responsible for improving air quality for large areas of Los Angeles, Orange County, Riverside, and San Bernardino counties, including the Coachella Valley.

Learn more.

The Orange County Water District (OCWD) is responsible for managing the vast groundwater basin that provides most of northern and central Orange County’s drinking water.

Learn more.

The OC Health Care Agency serves the entire county and is charged with protecting and promoting individual, family, and community through a variety of service areas; most of which are preventive in nature.

Learn more.

Orange County Environmental Justice (OCEJ) is a multi-cultural, multi-ethnic environmental justice organization. Their mission is to advance environmental justice by mobilizing and empowering marginalized community members.

Learn more.

The City of Santa Ana is mandated to ensure that no pollution is allowed to enter into any drainage facility that the City owns or maintains by the Federal Program called NPDES.

Learn more.

GREEN-MPNA (Getting Residents Engaged in Empowering Neighborhoods) and its programming emerged from needs identified by Madison Park parents and youth, including (1) supporting youth and families to pursue educational and leadership opportunities and (2) improving health equity outcomes through wellness programs and environmental justice policy work.

Learn more.

Orange County Water District

The Orange County Water District (OCWD) is responsible for managing the vast groundwater basin that provides most of northern and central Orange County’s drinking water.

Orange County Health Care Agency

The OC Health Care Agency serves the entire county and is charged with protecting and promoting individual, family, and community through a variety of service areas; most of which are preventive in nature.

National Pollutant Discharge Elimination System (NPDES)

The City of Santa Ana is mandated to ensure that no pollution is allowed to enter into any drainage facility that the City owns or maintains by the Federal Program called NPDES.

Orange County Environmental Justice

Orange County Environmental Justice (OCEJ) is a multi-cultural, multi-ethnic environmental justice organization. Their mission is to advance environmental justice by mobilizing and empowering marginalized community members.

Madison Park Neighborhood Association

GREEN-MPNA (Getting Residents Engaged in Empowering Neighborhoods) and its programming emerged from needs identified by Madison Park parents and youth, including (1) supporting youth and families to pursue educational and leadership opportunities and (2) improving health equity outcomes through wellness programs and environmental justice policy work.

Department of Toxic Substances Control

The role of the DTSC is to protect California’s people and the environment from the harmful effects of toxic substances by restoring contaminated resources, enforcing hazardous waste laws, reducing hazardous waste generation, and encouraging the manufacture of chemically safer products.

Office of Environmental Health Hazard Assessment

The Office of Environmental Health Hazard Assessment (OEHHA) protects and enhances the health of Californians and the State’s environment through scientific evaluations that inform, support and guide regulatory and other actions.

South Coast Air Quality Management District

South Coast Air Quality Management District (SCAQMD) is the regulatory agency responsible for improving air quality for large areas of Los Angeles, Orange County, Riverside, and San Bernardino counties, including the Coachella Valley.

State Water Resources Control Board

The mission of the Regional Boards is to develop and enforce water quality objectives and implementation plans that will best protect the beneficial uses of the State’s waters, recognizing local differences in climate, topography, geology, and hydrology.

U.S. Environmental Protection Agency – The U.S. Environmental Protection Agency’s (EPA) mission is to protect human health and the environment.

Learn more

SolarAPP+ allows up to 3 revisions under the $35.00 fee.  They must resubmit the application to SolarAPP+ and once the resubmittal is approved, they will receive a modified permit number, for example:

• • Original SolarAPP+ ID: SA20230117-242-19-1234-A
  • First Approved Revision SolarAPP+ ID:SA20230117-242-19-1234-B
  • Second Approved Revision SolarAPP+ ID: SA20230117-242-19-C
  • Third and Last Approved Revision SolarAPP+ ID: SA20230117-242-19-1234-D

Once the contractor receives the new SolarAPP+ ID, a revision request is required through the City of Santa Ana PBx portal.  Click here to submit a request. All revision requests are processed within 72 business hours.

There will be an option for an electrical panel upgrade when applying for your SolarAPP+ application

SolarAPP+ collects a one-time fee of $35.00.  The City application fee is separate and is the same as a regular solar permit.

When the contractor applies for SolarAPP+ on NREL Site, there will be a question to verify the building is permitted. If the building is not permitted, they are ineligible to apply on NREL’s SolarAPP+ and instead must apply for the regular solar permit. Click here for more information.

Once the solar contractor gets their plan approved by SolarAPP+, the solar contractor applies for the permit on PBx with their SolarAPP+ approval code, and the permit is issued right away.

Contractors who have completed training and are approved by SolarAPP+ are the only applicants that are accepted to use this streamlined process on SolarAPP+

NREL stands for National Renewable Energy Lab, a national laboratory of the U.S. Department of Energy, About NREL|NREL. SolarAPP+ is an application developed by NREL that allows authorized contractors to submit plans for certain rooftop residential solar projects and receive permits and plan check documents instantly.

SolarAPP+ is a standardized plan review software that runs compliance checks and processes building permit approvals for eligible rooftop solar systems. NREL created SolarAPP+ process.

Please contact our office at (714) 647-5454 to speak with a Customer Service Representative for more information. Be advised that the City may require full payment of all outstanding charges, including penalties, to resume service.

Please contact our office at (714) 647-5454 to speak with a Customer Service Representative for more information.

MUS does not shut off water service on days when City Hall is closed, including weekends, holidays, and alternating Fridays. If water service is interrupted on a day that City Hall is closed, please contact the Public Works Agency at (714) 647-3380.

Please contact our office at (714) 647-5454 to speak with a Customer Service Representative for more information.

Limited rebates are available for residents who practice water-saving habits. More information may be found here: https://www.santa-ana.org/rebates/.

Outside organizations (not affiliated with the City of Santa Ana) also offer limited financial assistance for utility bills and customers may contact them at the information listed below. The City does not substantiate or make claim to the validity of these organizations and advises customers to do their due diligence in requesting financial assistance.

Share Our Selves – https://shareourselves.org/

Community Action Partnership – https://capoc.org/

The City is not offering any additional financial assistance at this time.

The City defaults to a 12 months payment plan. Please contact our office for more information regarding payment plans and to review your options.

Penalty waivers may be requested and are reviewed on a case-by-case basis. Requests for waivers of any kind are not guaranteed to be approved.

No discounts are provided for outstanding balances or applied to utility rates.

No discounts are provided for outstanding balances.

Please contact our office at (714) 647-5454 to determine if your meter needs to be checked. If the meter is damaged, the City will cover the costs of repair. If your property has a leak or a faucet was left running, you will be held responsible for the repairs and all charges that may arise if the leak is not stopped.

• Submit building department plan check resubmittals
• Pick up building department corrections

The Planning and Building Agency provides Online-Permits service. For further information, visit https://permit.santa-ana.org/ops 

1. Interior remodel, such as kitchen and bathroom remodels and alterations that do not create new rooms such as bedrooms or bathrooms
2. Replacement of existing exterior stucco or siding like-for-like
3. Interior drywall replacement
4. Mechanical permits
5. Electrical permits
6. Plumbing permits

• Once plan check fees have been received, staff will review application and materials and notify applicant on any further direction.
• After all required departments have reviewed application and materials and they have been approved, staff will finalize any required permit fees and applicant will be directed to submit final payments.
• Once all payments have been received, staff will stamp plans for final approval and applicant will receive a notification email providing final approval.  Applicant will then be able to download plans and print a set for inspection.

Yes.

Landlords can only increase rent to the allowable rent increase once in a 12 month period.

Yes.

• Once your request for Pre-Approved ADU Building Plan Check has been received, you will be invited (via email) to create an account and submit your project materials into a portal for review. Please follow the E-Plan Check Review Upload and Submittal Guide for file naming, size requirements and uploading instructions. You will have 10 days to upload your files after receiving your invitation.
• After you submit your application and materials, staff will pre-screen the uploaded application and materials and advise whether the submittal is incomplete, requires additional information, or deemed complete for processing.
• Once your application is deemed complete Planning and Building staff will send you links to pay the Planning and Building review fees (two separate fees).
• Review the E-Plan Review Processing Guide for next steps after your application has been accepted into the review process.

No.

• All Pre-Approved ADU’s require an address to be assigned prior to submittal of Plans.
• To request a new address, please email the Planning Division at Planning@santa-ana.org with a brief description of your project and a Site Plan identifying all existing buildings on the property and the location of proposed detached ADU. Please allow up to 3 business days for staff to process your request and respond with an email with further instructions.

During Main Library’s closure and renovation, access to Library collections will be limited. Please visit Newhope Library, the Knowledge Mobile or online at the eLibrary for to access to Library collections including books, eResources and all other materials.

Please call the Newhope Library at 714-647-6992. Click here to fill out an online contact form.

Surplus Library furniture in good and usable condition will be available to purchase online at https://www.govdeals.com/santaana from 7/1/2024 – 7/10/2024

Yes. You can sign up for a library card at the Newhope Library branch, any of Knowledge Mobile’s stops, along with El Salvador Community Center, Garfield Community Center, Jerome Center, and Roosvelt-Walk Center. See our website for library locations and service hours. A library card is free for all California residents. You can also click here to request a temporary online card through our online borrower registration page.

Yes. In-person and virtual programs will be available at no cost to the community. In-person programming will be held at the Newhope Library and other locations, including Jerome Park, El Salvador Community Center, Garfield Community Center, Roosevelt-Walker Center, Knowledge Mobile stops. Once they open to the public, the Outdoor Library at Jerome Park and Delhi Library will also offer programs and events.

Check our calendars online to view any upcoming virtual programs.

Library patrons will continue to have access to online databases and research materials. The Santa Ana History room will remain closed during the renovation, but special programming will be conducted periodically. Please call (714) 647-5280 for additional information.

Yes. The eLibrary will continue to offer eResources, including eBooks, audiobooks, and videos. Click here to visit our eLibrary webpage to view all online resources.

No. The Santa Ana Public Library has been fine-free since 2021. Patrons are still responsible for returning all items they borrow to avoid charges for lost items and materials.

The Main Library will accept book returns until August 1. The Newhope Library will continue to provide holds, receive book returns and offer a full array of programs and services to the community. Starting July 1, patrons can also return library materials and pick up holds at various community centers throughout Santa Ana including Jerome, Roosevelt, Garfield, and El Salvador Community Center. Knowledge Mobile staff can also place holds for patrons, but due to space limitations, holds cannot be picked up at bookmobile stops.

In addition to the Newhope Library, beginning July 1, public computers and printing will be available at various community centers including Jerome, Roosevelt and Garfield Community Center.

This Library is expected to reopen to the public in Spring 2026. Once construction begins, the community will be invited to an upcoming groundbreaking ceremony and a grand opening celebration. Visit our website for updates on this project.

Beginning June 24, 2024, the Newhope Branch Library will add eight additional hours per week. Library Services and programs will also be available at various community centers throughout Santa Ana including Jerome, Roosevelt, Garfield, and El Salvador Community Center. In addition, the Knowledge Mobile will be at various stops throughout the community, offering books, resources, programs, and services. A new library branch inside the Delhi Community Center is also expected to open in early 2025 and an innovative Outdoor Public Library in Jerome Park is anticipated for the Spring of 2025.

Beginning June 20, 2024, the Main Library will undergo a major renovation and transformation to preserve and enhance library facilities and services for the entire community. During this time, the Main Library will be reimagined with a new interactive children’s learning area, modern building mechanicals, a complete restoration of its Italian marble façade, and a return to the building’s original design intention and layout. This restoration project will breathe new life into the Main Library, preserving its mid-century charm while introducing modern amenities and improved accessibility.

• June 2024
• May 2024 – None Received
• April 2024
• March 2024
• February 2024
• January 2024

• December 2023
• November 2023
• October 2023
• September 2023
• August 2023
• July 2023
• June 2023
• May 2023
• April 2023
• March 2023
• February 2023
• January 2023

• December 2022
• November 2022
• October 2022
• September 2022
• August 2022
• July 2022
• June 2022
• May 2022
• April 2022 
• March 2022 – None received
• February 2022
• January 2022

• December 2021
• November 2021
• October 2021
• September 2021
• August 2021
• July 2021
• June 2021
• May 2021
• April 2021
• March 2021
• February 2021
• January 2021

• December 2020
• November 2020
• October 2020
• September 2020 – No projects
• August 2020
• July 2020
• June 2020
• May 2020
• April 2020
• March 2020
• February 2020
• January 2020

• December 2019

The WORK Center offers different kinds of jobs, like training programs where you can earn certificates, programs where you can get work experience if you’re not working, and help finding jobs in different career paths.

The center is open Monday-Thursday: 8 a.m. to 5 p.m. Alternating Fridays: 8 a.m. to 5 p.m.

You don’t have to pay anything to use the WORK Center’s help.

Yes, there are some programs just for certain groups. Like, there’s the Santa Ana Youth Employment Program for people between 16 and 30, programs for veterans, and programs for people with disabilities.

If you want to know about events or workshops happening at the WORK Center, you can call (714) 565-2600 or check the calendar for online or in-person job events.

1. Fill out  the Self-Service Application.
2. Go to the WORK Center orientation, which happens every other Monday.
3. Sign up for CalJOBS at www.caljobs.ca.gov and finish making your profile.

After that, someone from the WORK Center will get in touch with you to set up a meeting to talk about your career goals or how to find a job.

People who can use the WORK Center’s help include folks looking for jobs, young people who want to work, businesses that need workers, and people who want to start their own businesses.

Orange County Hispanic Chamber of Commerce
Phone:(800) 888-1699

Orange County Business Council
Phone:(949) 476-2242

National Hispanic Business Women Association
Phone:(714) 836-4042

Small Business Administration
Phone: (714) 550-7369

Santa Ana Chamber of Commerce
Phone:(714) 541-5353

We cannot guarantee free swim outside of camp, regardless of age or experience. Check the City’s website for more information regarding open swim hours at each pool facility.

Yes, you can register your family in our Aquatics program outside of camp participation hours here.

To optimize your child’s experience camp, our experiences are specifically designed for children ages 6-12 years old. Special circumstances may be considered on a case-by-case basis.

Yes, we will have certified lifeguards teaching swim lessons alongside our summer camp staff providing constant supervision.

Refunds are available until the Monday before the week of camp for which they registered.

Example: If they registered for Week 1 which starts June 3^rd , they can request a refund up until May 27^th.

At this time, our camps do not have the capacity to offer amended pricing for programming. If a child misses an entire week of camp due to an illness, refunds are issued on a case-by-case basis with a doctor’s note.

Yes, but campers must be able to self-administer. Our staff are not trained to administer.

No, this is a weekly summer camp. Regardless of how many days the child attends in the week, the fee is set.

Excursions are integrated into our weekly fee. There is no separate fee. We encourage full attendance for the week, however, attendance is at the discretion of the parent.

At this time, our camps do not have the capacity to offer amended programming. While we cannot enforce attendance, there is a 10:1 child to staff ratio and we take precautions to ensure your child is safe with us.

Yes, our current policy is allow all kids within the age range to participate in our programs. We cannot guarantee satisfactory student support as our staff are not certified or trained to deal with children on the spectrum and each staff member will lead 10 students. Speak to a campsite director to determine if this program is the best fit for your participant.

Campers must be picked up by 5:30 P.M.  Pick-ups later than 5:30 P.M. will have late fees, which must be paid before the next week of camp.

Yes, we are working with the Santa Ana United School District to provide lunch Monday – Friday. Campers with food allergies and sensitivities are responsible to bring their own lunch and ensure the snacks they bring are in line with campers’ dietary needs.