How do I file a complaint?
You are encouraged to contact the Internal Affairs Division at (714) 245-8011 or submit a complaint form.
FAQ Topic: Public safety
Where do I dispose of medications?
The Orange County Health Care Agency has multiple drop-off locations throughout the county. The list is available here.
How can I get more information on the Paramedic Subscription Program?
For additional program information “click” to download the Paramedic Subscription Program Enrollment form. Download the Form (68kb) or call (714) 647-5454.
If I don’t sign up, will I be denied medical services?
Under no circumstances will the delivery and application of available emergency medical services and ambulance transportation be delayed or refused based upon a person’s subscribership in the E.M.S. program or his/her ability or non-ability to pay.
Will I be transported to the hospital of my choice?
No. Paramedics will transport you to the nearest available hospital.
If I do not enroll in the subscription program, will my insurance company cover the per-call charge?
Insurance coverage varies. Please check with your employer or insurance company.
Will I be billed even if I am a subscriber?
In the event that you receive a bill, and your subscription is current, please contact the billing office immediately at 1 (800) 772-6552.
What if I subscribe but do not have medical insurance?
If you are a subscriber and do not have medical insurance, Medicare, or Medi-Cal you will not be charged, aside from the annual subscription cost.
Will I be responsible for any of the charges if I become a subscriber?
No. If you are a subscriber you will not be responsible for any fees aside from the annual subscription cost. However, your insurance, Medicare or Medi-Cal will be billed. If you are not a subscriber, the usual fees for services rendered will be billed to the person receiving the services.
Will paramedics still respond if I do not become a subscriber?
Absolutely. Paramedics will respond to all emergency calls for assistance.